p.39

Exercises page 39

 

Execici 5

1 B

2-f

3-a

4-e

5-c

6-d

Exercise 6

1- Free

2- Characters

3- low rates

4- landline

5- Recipient

6- Foreign language

7- Setting

Exercise 7

1- Translate

2- Appear

3- Allow

4- Share

kj5- Tweet

6-Navigate

7-Lap

8-Activate

Exercise 8

1-L

2 - I

3-L

4- I

5-L

6- I

exercicis pag 35

 

 pag 35 ex 5

1. b Reschedule

2. b cancel

3. a suit

4. b participate

pag 35 ex 6

1.C

2.D

3.F

4.A

5.B

6.E

pag 35 ex 7

1B

2D

3A

4C

5F

6E

pag 35 ex 8

1.it's quarter past ten

2.it's fourteen past ten

3.it's ten past five

4.it's half past twelve

5.it's fifteen past five

6.it's thirty-five past four

pag 35 ex 9

1.postpone

2.running late

3.held up in a traffic jam

4.reaorganise

5.appointment

6.feels ill

7.arrange

to the dialogue

 A: Hello! Is that Mrs Brody? This is Mark Brown, Geraldine Marsden's administrative assistant at Compusafe.

B: Hello, Mark. What can I do for you?

A: Well, unfortunately Mrs Marsden is ill, so she won't be able to work for three days.

B: Oh, I'm sorry to hear that.

A: The problem is, she won't be able to make it to the meeting you arranged for tomorrow. Can we reschedule it?

B: Certainly. Let's look at the calendar.

A: What date is convenient for you? How about Tuesday, 5th January?

B: I won't be available on that day. I'll be busy with staff training.

A: I see. Mrs Marsden will also be free on Wednesday, 6th January. Would that suit you?

B: I've fot a staff meeting in the afternoon, but I'm free in the morning.

A: Great! Will 11 o'clock in the morning be OK?

B: Yes, I'll write it in my diary.

traducido

A: Hola! Parlo amb la senyora Brody? Soc en Mark Brown, l'assistent administratiu de Geraldine Marsden a l'empresa Compusafe.

B: Hola, Mark. Què puc fer per tu?

A: Bé, desafortunadament la senyora Marsden està malalta, per això no podrà treballar durant tres dies.

B: Oh, ho sento.

A: El problem es que no podrà assistir a la reunió que has organitzat per demà. Podem reorganitzar-la?

B: Certament. Fem un cop d'ull al calendari.

A: Quina data és convenient per a tu? Què en penses del dimarts dia 5 de gener?

B: No estaré disponible aquell dia. Estaré ocupada entrenant a l'equip.

A: Ja vec. La senyora Marsden també estarà lliure el dimecres dia 6 de gener. Això s'adaptaria a tu?

B: Tinc una reunió de l'equip per la tarda, però estic lliure pel matí.

A: Perfecte! A les 11 del matí?

B: Sí, ho escriuré a l'agenda.

voc7

 

Departaments

Accounts departament departament contable 

customer relations departament  departament de relacions amb clients

human resources departament departament de recursos humans

IT maintenance departament Departament de manteniment informàtic

sales and marketing departament departament de vendes i màrqueting

___________________________________________________________________________________________

Customer service

charge cobrar

complaint queixa

customer number número de client

damaged espatllat

discuss it discutir-ho

enquiry petició

get back to you tornar a tu

hold the line  mantenir-se en linina

opening times  horari d'obertura

overcharge cobrar de més

quote cita

satisfaied satisfet

shipping date  data d'enviament

___________________________________________________________________________________________

Complaints

assist assistir

at our expense a costa nostra

check my records comproveu els meus registres

compensation compensació

credit our accountacreditar el nostre compte

defectdefecte

doesn't fit no encaixa

error error

faulty part part defectuosa

losing business perdre negocis

lost in the post perdut durant trajecte

make a claim fer una reclamació

making a noise fent soroll

missing a partfalta una part

refund reclamar

refuse denegar

suggest suggereix

the wrong item l'article equivocat

Under warranty sota garantia

____________________________________

Extra

Broken Trencat

customer satisfaction la satisfacció del client

disappointed decebut

displeased disgustat

dissatisfaction insatisfacció

feedback comentaris

file a lawsuit presentar una demanda

financial director director financer

inappropriate inadequat

lose business perdre negocis

managing director director gerent

research and devolpment departament departament de recerca i desenvolupament

treatment tractament

 PHONE CALLS  llamadas telefonicas

as soon as possible/tan pronto como sea posible

on the line/el la linea

avoid/evitar

professional/profesional

be careful/tener cuidado

put you througha/ponerte a traves de un

caller/la persona que llama llamador

remind/recordar

contact/contacto

repeat/repite

dial a number/marca un numero

ring back/volver a llamar

engaged/comprometido

speak up/habla mas alto

extension number/ numero de extension

state/estado

no reply/sin respuesta 

wrong number/numero equivocado

> before page 26

ANSWERING CALLS AND TAKING MESSAGES/ contesta llamadas y mensajes

cut off/ cortar

out of town/fuera de la ciudad

deal with/ocupado

put you on hold/ ponerte en espera

expect/ esperar

return your call a/ devolver la llamada

hang up/colgar

spell that/ deletrea

in a meeting/  en una reunion

take a message/ envia un mensaje

interrupt/interumpir

take downa/quitar

leave a message/ deja tu mensaje

transfer/transifere

unavailable/ no disponible

line is busyon holiday/ no estamos disponibles por vaciones

urgent/urgente

out of the office/fuera de la oficina

Extra!/mas

bad connection/mala conexion

line is free/la linea es gratis

call back/volver

offer assistance/ofrece ayuda

calling on behalf of/llamando en nombre

speak a little more slowly/habla mas despacio

clearly/claramente

take a calla/tomar una cala...

end a conversation/termina la conversacion

voicemail/mensaje de voz

get through

Would you mind ...?

interference

Working with vocabulary

 5 

1-you use the power buton to switch the computer on.

2-you use the volume control to turn rhe sound up or down.

3-I think there's a loose connection in the swicth. Sometimes it works and sometimes it doesn´t

4-Go to the control panel and click on the sound icon,then click on internal speaker

5-lf you select the mute box you won´t be able to hear anything

6-a no signal message means the computer is not conncected to the monitor

Working with Vocabulary

exe5

B

a. built to be strong 5

b. using a small space 4

c. easy to carry around 1 

d. not likely to fail 3

e. very speedy 2

A

1. portable

2. superfast

3. dependable

4. compact

5. sturdy

exe7

7 Copy and complete the review below with the words not used in exercise 6.

review

Nice and  1... for working everywhere!

The New 2.....Tablet (0.5 cm) Has got 3......wi-fi, for internet connection on the go. Its 4.... Screen is 

perfect for doing graphics work.

It really is a 5......model.

Vocabulary Builder

 ORDENING

Vocabulary: Keyboard

 Alt key: Tecla alternativa

Arrow key: Fletxes 

Backspace key: Tecla retrocés 

Caps lock key: Bloqueig majúscula

Command key: Tecla d'ordre

Control key: Tecla control

Delete key: Tecla de esborrar 

Escape key: Tecla d'escapament

Function keys: Tecles de funció

Modifier key: Tecla de modificació 

Numeric pad: Teclat numèrica

Return or enter key: Tecla de retorn o entrada

Shift key: Tecla majúscula

Space bar: Barra espaiadora

Tab key: Tecla de tabulació

Punctuation symbols

And symbol: Símbol i

Apostrophe: Apòstrof

Astrisk: Astrisk

At symbol: @ Arroba

Brackets: Parèntesis

Colon: Dos punts

Comma: Coma

Exclamation mark: Signe d'exclamació

Full stop: Punt

Hyphen: Guió

Question mark: Signe d'interrogació

Quotation marks: Cometes

Semicolon: Punt i coma

Slash: Barra

Underscore: Guió baix

Prepositions / prepositional phrase

---

Above: A dalt

Behind: Darrere

Below: Baix

Beside: Al costat

Between: Entre

In the middle of: Al mig de

Next to: Al costat de

On: A sobre

Over: Per sobre 

Under: Sota

Peripherals

---

Barcode scanner: Escàner de codi de barres

Flash drive: Unitat flaix

Gaming controller: Mando gaming

Headset: Auriculars

Microphone: Micròfon

Printer: Impressora 

Projector: Projector

Remote control: Control remot

Scanner: Escàner

Speakers: Altaveu

Stylus pen: Bolígraf optic

Touch screen: Pantalla tàctil 

USB charger: Carregador USB

Webcam: Càmera web

Ordering

---

Broken: Trencat

Obsolete: Obsolet

Order: Demanar

Overstocked: Excés d'existència

Reorder: Demanar una altra vegada

Run low on: Quedar poc

Run out of: Acabar-se

Extra

---

Joystick: Palanca de mando

Laser pointer: Punter làser

Letter keys: Tecles de lletres

Memory stick: Llapis de memòria

Page down: Avançar pàgina

Page up: Pàgina amunt 

QWERTY: QWERTY

an e-mail providing ordering indtstructions

Dear MARC

I hope this email finds you well. I am contacting you regarding Tech City Computers' inventory of hardware and peripherals for the month of May.

Based on the information collected, I have provided you with inventory details and ordering instructions below:

RAM chips: It is necessary to order a sufficient quantity to cover next month's demand.

Soundcards: They are currently oversupplied with 27 units. No need to place an additional order.

TPS hard drives: 10 defective drives have been identified. It is recommended to order 10 units of the new model.

CPUs: There is an urgent need to order 15 units.

Attached to this email you will find the file with the complete inventory for your reference.

Please note that we are running out of stock on certain items and need to ensure we have enough inventory to meet our customers' demand. We would appreciate your prompt attention to this request.

If you need additional help or have any questions, please feel free to contact me. Thank you for your time!

Sincerely,ISSAM

vocabulary

 

vocabulary

Keyboard

Alt kays- Tecla alta

arrow keys- Tecla de fletxa

backspace key- tecla de barra

Caps lock key-  tecla amajuscula

command key- tecla de comandes

cntrol key- tecla cntrl

dlete key- tecal d'esborrar

escape keys- tecla d'escape

funcion keys- teclats funcionals

modifier key- teclats modificadors

numeric pad-  Teclat numeric

return or enter key- tecla o trona tecla

shift key- shift

space bar- espai

tab key- tabulador

PUNCTUATION SYMBLOS

and symbol- &

aposrtophe- apostrof

asterisk- asterisc

at symbol- arroba

brackets- parentesis

colon-dos punts

cmma- coma

exclamation mark- signe d'exlamacio

fll stop- punt

hypen- gio

question mark-signe d'interogacio

quotation mark- comilles

slash-barra

underscore- subrallat

Preposition

above- A dalt

behinnd- radere

below- baix

beside- al costat

between- entre

in the middle of- al mig

next to- al costat

on- a sobre

over- per sobre 

under- vaix 

PERIPHERALS

Barcode scanner- escaner de codi de barres

flash drive- memoria USB

gaming controller- madno per jugar

headset- auriculars

microphone- micro

printer- impresora 

projector- prjector

remote control- control remot

scanner- escaner

speakers- altaveu 

stylus pen- boligraf optic

touch screen- pantalla tactil 

USB charger- carrgador USB

webcam- camara

Ordering

Broken- trencat 

Obsolete- no quede

Order- demanr

overstocked- exes de stoc 

recorder- demanar una altra vegada 

run low on- quede poc

 run low of- no quede

Extra

Jostick- jostic 

laser pointer- punte laser 

letter keys- teclats de lletra 

memory stick- targeta de memoria

page down- pagina cap a baix 

page up- pagina cap amunt 

QWERTY- nombre de teclat

short cut- drecera

touchpad- panell tactil