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 Read the complaint record. Complete the sentences with the words and phrases below. refused return make a claim refund compensation under warranty

ESP IT SERVICES Complaint Form

Date: 22/12/17

Store: Denby

Product warranty expired: June 2017

Customer Timothy Moors tried to ¹....a smartphone saying it had a defect. It looked like it had been dropped because the screen was also damaged.

The customer bought the product from us over a year ago in June 2016, so it is no longer 2 I was very polite with Mr Moors, but I 3..... to give him a ... or offer him 5.

The customer was not satisfied and said he would 6.... with Head Office. I gave him the contact details.

Sam Smith Sales Assistant

1. return
2. under warranty
3. refused
4. refund
5. compensation
6. make a claim